The aim of this policy is to help you understand what information we collect and how we use it.
Information you supply
When you buy our products, as part of the buying and selling process, you trust us with your personal information such as your name, address, email address and credit card details. You are not required to share this information with us, but by not doing so we will not be able to supply you with our products or respond to your queries.
What we do with your information
We only keep your information for as long as it is necessary for us to provide an adequate service. Although even after your order has been completed, it may be appropriate for us to retain your information for legal and audit purposes.
Cookies & technology
You can choose to accept or decline cookies. Most web browsers will automatically accept cookies, but you can modify your settings to decline them if you prefer. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Our servers record “log data” which includes information such as your IP address, we use this to learn about our users, their behaviour and to keep the website in working order.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or contact us with a query, you consent to our collecting that information and using it for that specific purpose only.
Age of consent - by using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We understand this is enough to conform to the enhanced requirements under the EU General Data Protection Regulation (GDPR).
If we ask for your personal information for a secondary purpose such as marketing, we will ask you directly for your expressed consent and provide you with an opportunity to unsubscribe at the bottom of all our non-transactional emails. You may also contact us at any time for information on how we hold your data, and how we use and safeguard it at all times or to withdraw your consent at any time at [email protected] or by writing to us at:
23 Anne of Cleves Road
We may disclose your personal information if we are required by law so to do, including if you violate our Terms and Conditions.
Third Party Services
In general, we are assured the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us;
Our online store is hosted on Moonfruit (SiteMaker Software Ltd). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Moonfruit’s data storage, databases and the general Moonfruit application. We are informed they store your data on a secure server behind a firewall.
We offer customers the opportunity to purchase online through PayPal Inc. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
We use an ever-changing range of carriers and distributors to deliver your products and orders as safely and as timely as we can. These include but are not exclusive to: Royal Mail, Hermes, Collect+ and Parcel2Go.com
For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by them:
Please note that certain providers may be located in a different country than you or us and that your information may, therefore, be held or transferred overseas. Your information may also become subject to the laws of the jurisdiction in which that service provider is located.
On very rare occasions, it may be necessary to disclose your information if we are required by law to do so.
When you click on links that navigate you away from our site, we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Confidentiality and security are our highest priority and we take precautions to protect and safeguard the information we collect from you.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. This includes but is not limited to SSL encryption throughout our website, anti-virus software, firewalls and other related cyber-security facilities. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
We reserve the right to modify this policy at any time so please review it frequently. When any changes are made they will be immediately updated on our website.
This policy applies to all the services that we provide. Whenever you use our service or place an order you are agreeing to this policy.
Data Complaints: if you have concerns about our handling or processing of your data, you can contact the Information Commission Office at ico.org.uk
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then contact us at [email protected] or write to us:
23 Anne of Cleves Road